When you enter a bank, what is the most important thing to you? For many, if not most, people it is convenience. This is a pretty broad statement as convenience can be present in a number of ways. Let’s take a closer look at what convenience mean when you are talking about a bank. Long lines at the bank are a popular complaint of patrons so a convenience would be something that allows customers to avoid those lines. Thankfully, NCR dealers are able to provide customers with this exact benefit.
NCR Dealers Sell ATMs
Self-serve is a popular check-out option at stores nowadays. From home improvement stores, grocery stores, pharmacies, and more, people look at the option to help themselves as a convenience. Not having to wait in long lines is as desirable in a bank as it is in other stores. Many peoples first choice when going to a bank is to help themselves. Enter the ATM. The automatic teller machine changed the landscape of every financial institution. These machines give customers the ability to do their own banking without the need of a teller. Not only did they improve banking for clients, but branches are able to extend hours without increasing payroll or adding any other staff. Just about any transaction that does not require the assistance of a teller can be taken care of at an ATM. No long lines and no need to interact with anyone else makes happy customers.
ITMs are Also Available
The only way people wait in line to see a teller is if it’s absolutely necessary. With the introduction of new fintech like the ITM, this requirement is becoming less and less. Interactive teller machines pick up where ATMs leave off by adding tellers into the mix. An ATM can help a patron with non-teller transactions. ITMs put tellers into ATMs providing more clients with even more conveniences. Customers no longer have to wait in line to see a teller. An ITM allows them to complete their transaction at a machine. Plus, the tellers assisting the customers are employees of the branch. A familiar face in conjunction with self-serve capabilities makes the ITM a dream machine for both banks and their clients. NCR dealers like RMC ATM Solutions are selling these to community financial institutions in large numbers resulting in increased revenue, increased productivity of staff, and improved branch efficiency.
Fintech Improves Customer Satisfaction
Providing clients with more convenience makes happier clients. Therefore, adding modern fintech to a branch ends with increased customer satisfaction. For one, fintech is convenient. These machines, despite the type, give clients more options. Second, fintech is fast. Teller cash recyclers, for example, assist tellers in performing transactions faster and with increased accuracy. ATMs and ITMs provide speed by letting customers skip the long lobby lines. What this rerouting of customers also does is give tellers more time with each client they are helping. Customers no longer need to feel rushed by the dozens of patrons behind them. Furthermore, tellers can assist each client more personally by offering appropriate services. The more benefits provided, the happier the clientele. Every bank should be contacting NCR dealers to transform their branch into an efficient, successful bank.
NCR Dealers Provide Branches and Their Customers with What They Want
No matter if you are talking about an ATM or an ITM, NCR dealers provide both branches and their customers with what they want. Customers want speed, convenience, and the ability to do things themselves. Being able to perform your own transaction implies the other two benefits will happen also. Most self-serve machines have shorter lines allowing customers to get in and out in a matter of minutes. Plus, clients now have access to their accounts even if the lobby is closed. Long gone are the days of having to see a teller for every single transaction and the days are disappearing where customers have to wait in line to see a teller. When branches want to add convenience and improve their customer satisfaction ratings, they should contact NCR dealers immediately.